At Hotel Sheets Direct® Bamboo Sheets, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make a purchase from us.
Collection of Information
We collect information about you in various ways when you visit our site or make a purchase:
- Automatically through your browser or device: We automatically collect certain information about your visit like your IP address, browser type, operating system, referring URLs, device information, pages visited, and search terms used. We use web analytics services like Google Analytics to collect this data.
- Using cookies: Cookies are small text files that websites store on visitor devices to collect data about site visits and visitor behavior. We use cookies to identify your browser and device, remember your preferences, track your use of our site, and provide a customized experience. You can control cookie use through your browser settings. Declining cookies may limit your ability to access all functions of our site.
- Pixel tags/web beacons: We use pixel tags and web beacons to collect data about site traffic and marketing campaign effectiveness. This data includes info like the number of page visits, emails opened, clicks on links, and subject line performance.
- Voluntarily through online forms: We collect personal information like your name, email, address, payment info when you voluntarily provide it, such as when placing an order. All payment transactions are processed through secure third party processors like Stripe and PayPal.
- From third-party sources: We may collect supplemental information about you from third party sources, like marketing opt-ins, social media features, and publicly available information to assist in marketing and improving our services.
Use of Information
We use the information we collect for purposes like:
- Fulfilling orders and providing products or services you request
- Marketing and advertising our products and services
- Analyzing site performance and improving the customer experience
- Communicating with you about orders, products, services, promotions, and events
- Performing analytics to inform business decisions
- Detecting and preventing fraud and unauthorized access to our website
- Complying with legal obligations like tax regulations and copyright laws
- Enforcing our Terms of Service and other policies
Sharing of Information
We may share your personal information with:
- Service providers and partners who assist us in processing orders, delivering products and services, managing our site, email and text messaging communications, marketing, fraud prevention, and providing customer service. These companies are limited in their ability to use your data for purposes other than providing services to us.
- Law enforcement, government officials, or other third parties when compelled by subpoena, court order, or other legal procedure, or when needed to comply with applicable laws, or to prevent harm to property or safety.
- Business transfers like in the event of a reorganization, merger, acquisition, or sale of some or all of our assets. Any transferred information would remain subject to this Privacy Policy.
We do not sell or rent your personal information to third parties for marketing purposes.
Your Choices & Rights
You have certain rights and choices regarding the personal information we maintain about you:
- You can opt-out of marketing communications we send you by following the unsubscribe instructions in the message, adjusting your communication preferences in your account, or by contacting us.
- You can access, update, or correct inaccuracies in your personal data by logging into your account or by contacting us directly.
- You can request deletion of your personal data by contacting us and we will comply unless we are legally required to maintain certain information.
- You can object to or restrict certain uses of your data like direct marketing.
- You can download certain information we maintain about you like account data.
- You may file a complaint with us or with your local data protection authority regarding our privacy practices.
Data Retention
We retain your personal information only as long as necessary for business, tax, or legal purposes, then it is anonymized or deleted. Retained information may include:
- Details of orders, products/services provided, payments, communications, and customer service interactions for the duration of our business relationship and a reasonable period afterwards to inform future interactions and comply with legal obligations.
- Any data collected automatically through browsing our site in aggregated, anonymized reports.
- Marketing data like email opt-ins or mailing list sign-ups until you unsubscribe.
- Other business records with personally identifiable information for as long as reasonably useful, like 5-10 years for accounting purposes.
Security of Information
We use appropriate technical and organizational security measures like encryption, passwords, network firewalls, and secured files and buildings to protect your information against unauthorized loss and access. However, no internet data transmission can be guaranteed 100% secure, so we cannot ensure or warrant the complete security of any data transmitted.
International Data Transfers
We are a U.S. company and your information may be collected in or accessible by individuals, partners, and service providers outside your home country who participate in providing our products and services. Where required by applicable law, appropriate safeguards are used for these international transfers such as EU Standard Contractual Clauses.
Children’s Privacy
Our website is not directed to children under 13 and we do not knowingly collect personal data from children under 13 without parental consent. If you believe your child has provided us with personal data, you can contact us to request deletion.
External Links
Our site contains links enabling you to visit external websites not operated by us. We are not responsible for the privacy practices or content of these sites which are governed by their own policies. You should review the privacy policy of external sites before providing any information.
California Privacy Rights
If you are a California resident, you have the right to request certain information about our disclosure of personal information to third parties for direct marketing purposes. We do not share your personal data with unaffiliated third parties for their own marketing purposes without your consent.
Changes to this Policy
We may occasionally update this Privacy Policy to comply with law or reflect changes to our data practices. Any changes will appear immediately on this page, so review it periodically.
How to Contact Us
Please direct any questions or concerns regarding this Privacy Policy or data practices to:
- Via Email: [email protected]
- By Phone: (555) 123-4567